Consumer Rights
Pogo Mall is Pakistan’s dedicated platform for premium, original skincare. We don’t just sell products; we uphold a strictly regulated standard of consumer protection to ensure your health and satisfaction are never compromised.
The Right to Authenticity
Aap ka bunyadi haq hai ke jo product aap khareedein woh 100% Genuine aur Original ho. Hum har product Direct Brand ya Certified Distributors se procure karte hain. Agar aapko kisi bhi waqt authenticity par shak ho, hum verification proof faraham karne ke paband hain.
How we protect this right:
- Batch Verification: Every item in our warehouse corresponds to an official batch number.
- POGO Seal of Approval: All outgoing packages are double-checked for physical tampering.
Access to Information
Hum transparency par yaqeen rakhte hain. Is liye hum har product ke sath mukammal information dete hain:
- Detailed ingredient lists and potential allergens.
- Accurate Expiry and Manufacturing dates.
- Clear pricing with no hidden taxes or fees.
We strictly comply with the Punjab Consumer Protection Act and ensure that every customer has a direct voice to our management via WhatsApp.
Right to be Heard
Agar aap hamari kisi khidmat se mutmaeen nahi hain, toh hum aap ki shikayat sunne ke liye hamesha tayar hain. Hamari support team Sheikhupura main baith kar aap ki help karti hai.
