1. Shipping Methods and Timeframes: We offer various shipping options to cater to your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Guaranteed delivery within 2-3 business days.
- Overnight Shipping: Orders placed before 5:00PM will be delivered the next business day.
2. Order Processing: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly longer.
3. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the total order value. Customers will see the shipping cost at checkout before finalizing their order.
4. Free Shipping: We offer free standard shipping on orders exceeding RS:5000. Please note that free shipping may not be available during special promotions or in conjunction with certain discounts.
5. International Shipping: We offer international shipping to select countries. Shipping times and costs will vary depending on the destination. Customers are responsible for any customs duties or taxes that may apply.
6. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment.
7. Address Accuracy: Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses.
8. Undeliverable Packages: In case a package is returned to us as undeliverable (e.g., incorrect address, unclaimed), we will attempt to contact you for an updated address. Additional shipping fees may apply for reshipment.
9. Lost or Damaged Items: If your order is lost or arrives damaged, please contact our customer support within 6 days of delivery. We will work with you to resolve the issue and provide a suitable solution.
10. Order Modifications and Cancellations: Please review your order carefully before completing the purchase, as we may not be able to modify or cancel orders once they have been processed.
11. Holiday Shipping: During holiday seasons, shipping carriers may experience delays. We recommend placing your orders well in advance to ensure timely delivery.
12. Returns and Exchanges: For information on our return and exchange policies, please refer to our dedicated Return Policy page.