Q1: What shipping methods do you offer? A1: We offer Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days).
Q2: How can I track my order? A2: Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your shipment on our website or through the shipping carrier’s website.
Q3: How much does shipping cost? A3: Shipping costs depend on the shipping method, destination, and order value. The shipping cost will be displayed at checkout before you finalize your purchase.
Q4: Do you offer free shipping? A4: Yes, we offer free standard shipping on orders exceeding [amount]. Please note that free shipping might not be available during special promotions or in conjunction with specific discounts.
Q5: Do you ship internationally? A5: Yes, we offer international shipping to select countries. Shipping times and costs vary based on the destination. Please note that customers are responsible for any customs duties or taxes.
Q6: My package hasn’t arrived yet. What should I do? A6: If your package is delayed, please allow a few additional days for it to arrive. If it’s significantly overdue, contact our customer support with your order details, and we’ll investigate the issue for you.
Q7: Can I change my shipping address after placing an order? A7: Unfortunately, we cannot guarantee address changes after an order is placed. Please double-check your shipping information before completing your purchase.
Q8: What happens if my package is lost or damaged? A8: If your order is lost or arrives damaged, please contact our customer support within [number] days of delivery. We’ll work with you to resolve the issue and provide a suitable solution.
Q9: Can I cancel or modify my order after it’s been placed? A9: Once an order is processed, we may not be able to modify or cancel it. Please review your order carefully before finalizing your purchase.
Q10: How are holiday shipping times affected? A10: During holiday seasons, shipping carriers may experience delays. To ensure timely delivery, we recommend placing orders well in advance of holidays.
Q11: My package was returned as undeliverable. What do I do? A11: If a package is returned to us as undeliverable, we’ll attempt to contact you for an updated address. Additional shipping fees may apply for reshipment.
Q12: Can I return or exchange an item I’ve received? A12: For information on our return and exchange policies, please visit our dedicated Return Policy page.